Privacy Policy

01

Who is responsible for your data

This website is operated by Claire Williams, trading as Acupuncture with Claire, based in Dodges Ferry, Tasmania. Claire is the sole practitioner and the data controller for all personal information collected through this site and through the booking and practice management system.

If you have any questions about how your information is handled, you're welcome to get in touch directly.

02

What information is collected

Information may be collected in a few different ways:

• When you make a booking — your name, contact details, and health intake information provided through the Zanda Health booking portal.
• When you send an enquiry — your name, email address, and the content of your message.
• When you sign up to the mailing list — your name and email address, managed through MailerLite.
• Automatically when you visit this website — basic analytics data such as pages visited and approximate location, collected through standard website tools. This data is not linked to your identity.

No sensitive health information is collected through this website itself. Health intake forms are completed securely through the Zanda Health client portal.

03

How your information is used

Your information is used only for the purposes it was given:

• To book and manage your appointments.
• To provide appropriate care — your health history informs treatment, nothing else.
• To send you appointment reminders and aftercare information.
• To respond to enquiries you've sent.
• To send you occasional updates or seasonal health content, if you've subscribed to the mailing list. You can unsubscribe at any time.

Your information is never sold, shared with third parties for marketing purposes, or used for anything beyond what's described here.

04

Health records and clinical notes

As a registered Chinese Medicine practitioner with AHPRA (CMR:2194587), Claire is bound by professional and legal obligations around the handling of clinical records. Health intake forms and treatment notes are held securely within the Zanda Health practice management system and are accessed only by Claire for the purpose of providing your care.

Clinical records are retained in accordance with the minimum retention periods required under Australian health regulations — generally seven years for adults, or until the age of 25 for records relating to a minor.

05

Third-party services

This website and practice use a small number of trusted third-party tools:

• Zanda Health — appointment booking, client records, and intake forms. zandahealth.com
• MailerLite — email list and newsletters, for subscribers only. mailerlite.com
• WordPress / Divi — website hosting and management.

Each of these services has its own privacy policy. Claire takes care to use only services with appropriate data protection practices, but is not responsible for the policies of third-party platforms.

06

Cookies

This website may use cookies — small text files stored in your browser — to support standard website functions and basic analytics. No personally identifying cookies are used. If you prefer not to accept cookies, you can adjust your browser settings at any time.

07

Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Know what personal information is held about you.
• Request access to your personal information.
• Ask for corrections if any information is inaccurate or out of date.
• Unsubscribe from the mailing list at any time using the link in any email.

To make any of these requests, please get in touch directly. Requests are handled promptly and with care.

08

Changes to this policy

This policy may be updated from time to time to reflect changes in practice or legal requirements. The date at the top of this page will always show when it was last revised. Continuing to use this website after a change has been posted means you're comfortable with the updated terms.